Terms of service

Last Updated: August 24, 2026

Welcome to Premium Luxe.

These Terms & Conditions govern your use of the Premium Luxe website and your purchase of products through our online store. By accessing our website or placing an order, you agree to comply with these Terms & Conditions.

Please read them carefully before using our website or purchasing products.

Use of the Website

a. You must be 18 years of age or older to place an order or make a purchase through Premium Luxe.

b. You are responsible for providing accurate and current information when creating an account, placing an order, or communicating with us.

c. You are responsible for maintaining the confidentiality of any account information associated with your use of our website.

d. You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

Product Information and Pricing

a. We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability, and pricing displayed on our website are accurate.

b. Product colors and appearance may vary slightly depending on your device, screen settings, lighting, or photography conditions.

c. Prices may be changed or updated at any time without prior notice.

d. Promotions, discounts, and special offers may be subject to additional terms and conditions and may be available for a limited period.

Orders and Payments

a. By placing an order through our website, you are submitting a request to purchase the selected products.

b. We reserve the right to accept, decline, cancel, or limit an order where necessary, including in circumstances involving product availability, pricing or product information errors, suspected fraud, or other legitimate business reasons.

c. You agree to provide accurate and valid payment and delivery information when placing an order.

d. Premium Luxe accepts payment through Koko Payments, debit and credit cards, and Cash on Delivery, where available.

e. Online payments are processed through trusted third-party payment providers. Premium Luxe does not store your complete card payment details.

f. Cash on Delivery orders may be subject to confirmation before dispatch.

Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation does not necessarily guarantee that an order cannot subsequently be cancelled or declined where legitimate circumstances require it.

If there is an issue with your order, we will make reasonable efforts to contact you using the information provided.

Shipping and Delivery

a. Premium Luxe aims to process and deliver orders as quickly as reasonably possible.

b. Standard delivery is generally expected within 1–3 business days, subject to product availability, order confirmation, delivery location, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.

c. Delivery times are estimates and are not guaranteed.

d. Customers are responsible for providing accurate delivery information at checkout.

e. Delays caused by incorrect addresses, failed delivery attempts, unavailable recipients, or circumstances outside Premium Luxe's control may result in additional delivery arrangements or charges.

Returns, Refunds and Exchanges

a. Returns, refunds, and exchanges are governed by our Refund & Returns Policy.

b. Eligible returns must meet the conditions stated in that policy.

c. Premium Luxe reserves the right to refuse a return where the returned product does not meet the applicable return requirements.

Intellectual Property

a. All content and materials available on the Premium Luxe website, including text, photographs, product images, graphics, logos, designs, branding, and other materials, are protected by applicable intellectual property rights.

b. Content belonging to Premium Luxe may not be copied, reproduced, modified, distributed, republished, or used for commercial purposes without prior written permission.

Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify website functionality for maintenance, updates, security reasons, or other operational requirements.

Limitation of Liability

To the extent permitted by applicable law, Premium Luxe, its employees, representatives, and affiliates will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Amendments and Termination

Premium Luxe reserves the right to modify, update, or amend these Terms & Conditions at any time.

Changes will become effective when posted on this page unless otherwise stated. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

We may also suspend or terminate access to our website where reasonably necessary, including in cases involving misuse, fraudulent activity, or violation of these Terms & Conditions.

Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Sri Lanka.

Any disputes arising in connection with these Terms & Conditions or your use of the Premium Luxe website shall be subject to the applicable laws and jurisdiction of Sri Lanka.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Premium Luxe
5 D. S. Fonseka Road
Colombo 00500
Sri Lanka

Email: premiumluxebq@gmail.com