Privacy policy

Last Updated: August 24, 2026

At Premium Luxe, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect certain information about you, including:

  • Personal identification information, such as your name, email address, telephone number, billing address, and delivery address.
  • Information provided during the checkout, registration, or customer-support process.
  • Payment and billing information necessary to process your orders. Payments are handled through trusted payment providers, including card payment services and Koko Payments.
  • Order information, including products purchased, order value, transaction details, and delivery information.
  • Browsing information, such as your IP address, browser type, device information, and interactions with our website.
  • Information collected through cookies and similar technologies.

Use of Information

We may use the information we collect for the following purposes:

  • To process, fulfill, and deliver your orders.
  • To process payments and transactions.
  • To communicate with you regarding your purchases and orders.
  • To provide customer support and respond to inquiries or requests.
  • To personalize your shopping experience and present relevant products, promotions, and offers.
  • To improve our website, products, services, and customer experience.
  • To detect and prevent fraud, unauthorized activities, abuse, or other security issues.
  • To comply with applicable legal and regulatory requirements.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where necessary to operate our business or comply with legal requirements.

We may share information with:

Trusted service providers: We may share relevant information with third-party service providers that assist us with website operations, payment processing, order fulfillment, delivery, customer support, analytics, email communications, and other business functions. These providers may only use the information as necessary to provide their services.

Payment providers: Payment information may be processed by trusted payment providers, including card payment processors and Koko Payments, in accordance with their respective privacy policies and security practices.

Legal requirements: We may disclose information where required by applicable law, regulation, legal process, court order, or valid governmental request.

Data Security

We implement appropriate security measures designed to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and provide relevant content or marketing.

You may choose to disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.

Third-Party Services

Our website may use third-party services and platforms to provide payment processing, website functionality, analytics, advertising, delivery, and other services.

These third parties may process information according to their own privacy policies and terms.

Changes to This Privacy Policy

Premium Luxe reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Premium Luxe
No 5, D,S, Fonseka Rd,
Colombo 5

Email: premiumluxebq@gmail.com