Shipping policy

Last Updated: August 24, 2026

At Premium Luxe, we aim to provide a fast, reliable, and convenient delivery experience for every order.

Order Processing

Orders are processed after they have been successfully placed and, where applicable, payment or order confirmation has been completed.

We aim to process orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

Delivery Time

Standard delivery is generally expected within 1–3 business days.

Delivery times are estimates and may vary depending on the delivery location, courier operations, weather conditions, public holidays, and other circumstances beyond our control.

Delivery Areas

Premium Luxe currently provides delivery services within Sri Lanka.

Delivery availability and estimated delivery times may vary depending on the customer's location.

Delivery Charges

Applicable delivery charges, if any, will be displayed during the checkout process before the order is completed.

Delivery charges may vary depending on the order, delivery location, promotions, or other applicable conditions.

Cash on Delivery

Premium Luxe offers Cash on Delivery (COD) for eligible orders and delivery locations.

COD availability may depend on the customer's location and other order conditions. Customers placing COD orders are expected to be available to receive and pay for the order upon delivery.

Order Information

Customers are responsible for providing accurate and complete delivery information, including their name, telephone number, and delivery address.

Premium Luxe is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Attempts

Our delivery partners may make reasonable attempts to deliver your order.

If the recipient is unavailable or delivery cannot be completed, additional delivery arrangements may be required. This may result in additional delivery time or charges depending on the circumstances.

Delays

While we aim to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances outside our control, including:

  • Severe weather conditions

  • Public holidays

  • Courier delays

  • Incorrect delivery information

  • High order volumes

  • Unexpected logistical or operational issues

  • Other circumstances beyond our reasonable control

We appreciate your patience in such circumstances.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact Premium Luxe as soon as possible after delivery.

Please provide your order number and clear photographs or other relevant information so that our team can review the issue and determine the appropriate resolution.

For further information regarding returns, refunds, and exchanges, please refer to our Refund & Returns Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Premium Luxe
5 D. S. Fonseka Road
Colombo 00500
Sri Lanka

Email: premiumluxebq@gmail.com