Refund policy
Last Updated: August 24, 2026
Thank you for shopping with Premium Luxe. We value your satisfaction and strive to provide you with a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, our Refund & Returns Policy explains how you can request a return, exchange, refund, or store credit.
Returns
Premium Luxe accepts eligible returns within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Be returned with all original packaging.
- Have all original tags and labels attached.
- Be free from scratches, stains, damage, or other signs of use.
Items that do not meet these requirements may not be eligible for a return.
Refunds
Once we receive your returned item, our team will inspect and review it to determine whether it meets our return requirements.
After the review is completed, we will notify you whether your return has been approved or declined.
If your return is approved, you may choose between:
- A refund to your original payment method, or
- Store credit for use on a future Premium Luxe purchase.
Approved refunds will be processed after the return has been reviewed. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Original delivery charges may not be refundable unless the return is due to an error on our part or the product is confirmed to be defective.
Exchanges
We may accept exchanges for eligible products depending on product availability.
If you would like to exchange an item, please contact us within 7 days of receiving your order. The item must meet the same return conditions outlined above.
Exchanges may be subject to product availability and additional delivery arrangements.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact Premium Luxe as soon as possible after receiving your order.
Please provide your order details and clear photographs or other relevant information showing the issue. We will review the matter and, where appropriate, arrange a replacement, exchange, refund, or other suitable resolution.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, or applicable hygiene requirements.
Products that have been used, worn, altered, damaged after delivery, or returned without their original packaging and tags may also be refused.
Return Shipping
For returns requested because you have changed your mind or no longer require the product, the customer may be responsible for the return shipping costs.
Where a return is required because Premium Luxe sent the wrong product or the product arrived damaged or defective, we will determine the appropriate shipping arrangement.
Order Cancellation
Customers may request to cancel an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow our standard return procedure.
Please contact us as soon as possible if you wish to cancel an order.
Processing Time
All returns are subject to review once received by Premium Luxe.
Refunds or store credits will be processed after the returned product has been inspected and the return has been approved. Processing and bank settlement times may vary depending on the payment method and financial institution.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Premium Luxe
5 D. S. Fonseka Road
Colombo 00500
Sri Lanka
Email: premiumluxebq@gmail.com